Outsourcing
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Top Technologies to Train Contact Center Agents
Jul. 15, 2021The most productive and efficient contact centers—those that protect your brand and act as an extension of your staff—start with the best training.
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Are You Asking Too Much from Your Customers?
Jul. 06, 2021Customer effort is key to improving customer experience (CX) and your bottom line
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Overcoming the Top 3 Challenges of Mixed Reality Adoption
Jun. 24, 2021As we approach a next normal in business, Mixed Reality (MR) is emerging as a powerful technology that can enhance and digitally transform the services and support that companies of all types provi
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6 Steps to a Better Strategic Outsourcing Partnerships
Jun. 23, 2021Outsourcing partnerships play a critical role in allowing an organization to expand. It’s vital that every leadership position within an organization play a proactive role in increasing the...
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How to Reduce Risks with Business Process Outsourcing
Jun. 14, 2021As our global economy returns to growth, the demand for improved customer service experiences continues to rise.
Samir Alam -
Using BPO Metrics to Create Stronger BPO Partnerships
Jun. 08, 2021In the age of the customer, contact centers cannot afford to provide anything short of top-notch customer service.
CGS BPO Team