Outsourcing
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5 Ways to Improve Customer Satisfaction and Retention
Jun. 01, 2021Customer satisfaction and retention continue to give organizations trouble. Here are some solutions.
Eric Lancaster -
20 Quotes on Digital Transformation for C-Suite
May. 21, 2021Updated in May 2021 Warren Buffett, Chairman and CEO of Berkshire Hathaway, has said that digital transformation is a fundamental reality for businesses today.
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Streamline Support and Save Resources with Augmented Reality
May. 11, 2021The pandemic has accelerated and compressed companies’ and workers’ adoption of trends and technology that were already well underway.
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The Right Customer Experience Technology Can Aid Sustainability
Apr. 15, 2021The pandemic accelerated several trends that were already under way.
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Tips to Set Up an Ad Hoc Call Center in the COVID Era
Feb. 25, 2021COVID-19 has changed life as we knew it, and this is increasingly evident in terms of social services related to providing vaccinations.
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Top 4 Customer Service Tech Investments for 2021
Feb. 08, 2021The pandemic is accelerating technology investments across most business units and functions.