Learning, Augmented Reality
Navigating the Talent Gap: Why Life Sciences Can’t Afford to Wait
Discover how leading Life Sciences organizations are closing the $160B skills gap with strategic L&D transformation, immersive...
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Discover how leading Life Sciences organizations are closing the $160B skills gap with strategic L&D transformation, immersive...
Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
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Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Outsourcing, Call Center, Tech Outsourcing
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
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“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
From R&D to ROI: CGS Immersive Delivers Impact as it Enters its Next Chapter
In his latest thought leadership, Doug Stephen reflects on CGS Immersive’s evolution over the past few years highlighting how AI, XR, and immersive learning tools like TeamworkAR™ and Cicero...
Giving Back with Gratitude: CGS India Honored for CSR Efforts
CGS India was honored by the Indian Red Cross for its CSR impact in education, healthcare, and community service—one of only 15 firms selected from 500+.
Changing the Way the World Trains: CGS Immersive’s MR Breakthrough Gets Meta Spotlight
CGS Immersive, a Meta Premier Partner, was recently featured on the official Meta Developer Blog, recognized for our innovative use of Meta’s Passthrough Camera API, machine learning, and...
Circular Fashion in Action: Turning Compliance into Competitive Edge
In his latest Bluecherry thought leadership piece, ESG product manager Chris Jones explores how circular fashion is evolving from a regulatory requirement into a powerful competitive...
8 Reasons to Outsource Your Call Center & Elevate Customer Support
As businesses grow, so does the demand for customer service. While some companies build internal support teams, many turn to call center outsourcing to scale efficiently.
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories of the funniest calls from our agents.
How to Effectively Manage High Call Volume
When business increases, call volumes follow.
10 Signs You Should Consider Changing Your Contact Center Provider
In contemporary commerce's dynamic arena, call centers are pivotal touch points that can define customer experiences.
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business processing service provider.