Outsourcing
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Recreational Activities for Remote Workers
Mar. 24, 2020The workforce is currently going through a global movement to work from home, or work remotely, due to a global pandemic.
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Customer Experience (CX): Three experts weigh in on what CX means for 2020
Mar. 03, 2020In our report, A Look Ahead: 2020 Business Process Outsourcing Trends: Can Technology Transform the Customer Experience?, we surveyed leaders to understand their top business and outsourcing...
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BPO: An unexpected Innovation Partner
Feb. 25, 2020Every organization, large and small, is under pressure to be more competitive, innovative, and efficient.
Christine Crandell -
Do You Understand Your Customer?
Feb. 13, 2020Customer Experience (CX) is a proven path to sustained growth and profitability. It makes sense – give customers and buying teams what they value, when and in the format they want it.
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Q&A with Todd Hollrah: Developing a High-Performance Contact Center
Feb. 03, 2020We recently spoke with expert Todd Hollrah, who has 20 years of experience in successfully directing multi-site, global contact center operations.
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The Top 5 Most Popular Customer Service/BPO Posts from 2019
Dec. 30, 2019As the year comes to a close, we’ve compiled a list of the top 5 most popular BPO blog posts from 2019.